FAQ

Order Information & Concerns

I made a mistake in my order, can you edit it for me?

I just placed my order. Can I add an additional item to it?

I get an error message when I enter my shipping and billing addresses. What's going on?

My order won't go through. What should I do?

Where is my Order Confirmation?

My order status says "Unfulfilled". What does that mean?

Was I charged twice?

Why was my order canceled?

Product Information & How To's

What materials are used to make the Caiman Series bands?

Is my Longvadon band made using real leather?

How do I use the Caiman & Classic Series butterfly clasp?

What's the difference between the Men's and Women's bands?

What material is used to make the Alcantara iPhone cases.

What materials are used to make the Classic Series bands?

Shipping Information

When will my order ship?

Will I have to pay for customs or duties?

What shipping options can I choose and how long will my order take to deliver?

What is this 'Taxes' I'm being charged at checkout in the EU?

Returns & Warranty

What is your Return Policy?

How do I go about returning an item?

How long does it take to process my return?

Does Longvadon's product come with a Warranty?

Do I need to return a defective item back to you?

General Information

Do you have any retail locations?

I want to be a Longvadon reseller, how do I go about becoming a reseller?