Order Information & Concerns

I made a mistake in my order, can you edit it for me?

I just placed my order. Can I add an additional item to it?

I get an error message when I enter my shipping and billing addresses. What's going on?

My order won't go through. What should I do?

Where is my Order Confirmation?

My order status says "Unfulfilled". What does that mean?

Was I charged twice?

Why was my order canceled?

Watch Band Information & How To's

What materials are used to make the Caiman Series bands?

Is my Caiman Series band made using real leather?

How do I use the Caiman Series butterfly clasp?

What's the difference between the Men's and Women's Caiman Series bands?

Shipping Information

When will my order ship?

Will I have to pay for customs or duties?

What shipping options can I choose and how long will my order take to deliver?


What is your Return Policy?

How do I go about returning an item?

How long does it take to process my return?

Do I need to return a defective watch band to you?

General Information

Do you have any retail locations?

I want to be a Longvadon re-seller, how do I go about becoming a re-seller?