Editing orders is a bit tricky from our end but we always make sure to try and find a solution for our customers. The ability to edit your order will depend on whether you need to edit your contact details / address, or whether you need to edit the actual items in your order, such as changing size, color or item.

If you've made a mistake while placing your order then be sure to contact us asap using the Contact button at the bottom of this page and we'll try to accommodate best we can!

For All US Orders

Our US warehouses don't allow us the ability to change the items in an order after the order has been placed. This means that if you've placed an order and need to change the size, color or items in the order, then the only option we have is to cancel the original order and allow you to place a new one with the correct items. Here too, be sure to contact us asap, as if the order has gone into fulfillment by the warehouse then we won't be able to edit the order anymore.

For All Non-US Orders

If you've made a mistake to your contact information, address or would like to switch sizes or color of your item, be sure to contact us asap. If the order hasn't gone into fulfillment by our warehouse yet, then chances are we will be able to make the edit for you.

Our Hong Kong warehouse leaves a 6 hour window after an order is placed before it goes into fulfillment and a shipping label is printed thus making it impossible for us to make edits to the order anymore and it will go out as such. Why 6 hours? - We determined this to be the optimal window leaving enough time to make last minute edits if a mistake was made in placing the order while at the same time not slowing down our delivery times as we want to get you your order as fast as possible :)

We don't store your credit card information in any way and are not able to additionally charge your card or Paypal from our end for any additional items you'd like to add.

If you intended to take advantage of our Buy 2 Get 1 Free discount and forgot to add a third item then be sure to contact our support team asap to see if they are able to solve it for you. Keep in mind there is only a short window before each order goes into fulfillment after which we won't unfortunately be able to make edits to the orders anymore.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact us using the Contact button at the bottom of this page and we'll be happy to help!

As soon as your order is placed we send out an automatic Order Confirmation email to the email address you entered during checkout.

As your order is shipped out by our warehouse that's closest to you, you will receive a Shipping Confirmation email to that same email address. 

If for some reason, you did not receive an email, please check your spam folder and that you entered the correct email address without any typos during checkout. If you still can't find anything please contact us using the Contact button at the bottom of this page and we'll take a look at it for you :)

"Unfulfilled" just means that we successfully received your order and are in the process of picking, packing and shipping it out. Once your order is shipped your order status will change to "Fulfilled."

Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the "Place Order" button once to avoid multiple authorizations.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please try using a different payment method such as Amazon Payments or Paypal. If you still can't get through and are certain your order is mistakenly marked as fraudulent then contact us using the Contact button below and we'll try our best to solve it for you.

The surface layer of leather used on all of our Caiman Series watch bands is made using 100% real Top Grain crocodile embossed bovine hides. 'Top Grain' refers to the upper layer of the animal hide which has much denser fibers that are tightly "woven" together and is therefore more durable and higher in quality as opposed to cheaper 'split', 'bonded' or even 'PU' (fake) leathers that are commonly used in cheaper bands.

The inner side of the watch band (facing your wrist) is lined with a gorgeous, ultra-soft and comfortable Suede bovine leather giving the watch bands that extra touch of luxury and an all day comfortable feel.

The butterfly clasp and our Apple Watch adapters are all made using only high grade stainless steel and comes in Gold, Silver and Black Stainless Steel finish.

Yes. Both the crocodile embossed surface leather as well as the suede lining leather are made using 100% real bovine (cowskin) hides.

If you're having trouble learning how to use your Caiman Series butterfly clasp then not worry! We've made a simple and easy to follow video tutorial on how to use the watch band including the butterfly clasp. Click here to watch the video. If you're still having trouble, we've also added a step-by-step guide with clear illustrations in our Caiman Series Owner's Manual that came in the original box along with your watch band.

The main difference between the Men's and Women's Caiman Series bands is the width and thickness. The Men's bands are designed to be both wider and thicker and fitted with larger clasps than the thinner more feminine Women's bands. Let's break down the details of each size:

Men's 42/44mm:

- Compatible with the 42mm (Series 1-3) and 44mm (Series 4) Apple Watches.

- 6mm thick at the band's thickest point. 

- Being our widest option, the band is 24mm wide at the Apple Watch end and tapers down to 20mm at the clasp end of the band. It features a 20mm wide butterfly clasp.

- The length of the bands is 125mm for the longer band (the one with holes in it) and 75mm for the shorter band, totaling 200mm.

Men's 38/40mm:

- Compatible with the 38mm (Series 1-3) and 40mm (Series 4) Apple Watches.

- 6mm thick at the band's thickest point. 

- Slightly thinner than its larger counterpart, the band is 22mm wide at the Apple Watch end and tapers down to 18mm at the clasp end of the band. It features an 18mm wide butterfly clasp.

- The length of the bands is 125mm for the longer band (the one with holes in it) and 75mm for the shorter band, totaling 200mm.

Women's 38/40mm:

- Compatible with the 38mm (Series 1-3) and 40mm (Series 4) Apple Watches.

- 3.8mm thick at the band's thickest point. 

- Being our smallest and thinnest option, the band is 20mm wide at the Apple Watch end and tapers down to 16mm at the clasp end of the band. It also features a 16mm wide butterfly clasp.

- The length of the bands is 115mm for the longer band (the one with holes in it) and 73mm for the shorter band, totaling 188mm.

Women's 42/44mm:

- Compatible with the 42mm (Series 1-3) and 44mm (Series 4) Apple Watches.

- 3.8mm thick at the band's thickest point. 

- Similar to the 38/40mm Men's band, in order to fit the larger Apple Watch adapters, this band is 22mm wide at the Apple Watch end and tapers down to 18mm at the clasp end of the band. It features the same 18mm wide butterfly clasp as the Men's 38/40mm band.

- The length of these bands is the same as the Men's bands at 125mm for the longer band (the one with holes in it) and 75mm for the shorter band, totaling 200mm.

US Orders

All US orders are fulfilled by Amazon from the warehouse location closest to your shipping address that has your items in inventory. Amazon's warehouses usually send out all orders within the next business day of receiving the order.

Non-US Orders

Most of our orders are shipped out during the next business day after the order was placed (based on our Hong Kong warehouse's time zone). Keep in mind we leave a 6 hour window after every order is placed before it goes into fulfillment with our warehouse. This is to allow for last minute changes or order cancels.

The fulfillment times vary slightly by courier and destination country and orders may take up to 72 (business) hours to fulfill after the order was placed although the vast majority of orders are shipped considerably faster.

Please keep in mind that our warehouse staff does not send out any orders during weekends or public holidays (in Hong Kong).

Here's some helpful information on customs that we've gathered from government sources and announcements online: 

USA: All US orders are shipped from warehouses within the US, thus no customs/duties apply.

Hong Kong: All Non-US orders are shipped from our Hong Kong warehouse, thus no customs/duties apply within Hong Kong.

Australia: "For goods that are worth equal to or under AUD1,000, there are no duties, taxes or charges to pay." - https://www.homeaffairs.gov.au/trav/impo/buyi

*We can not guarantee that the above statements on customs thresholds in your country are accurate and/or up to date and therefore recommend you contact your local customs office for more information. Our worldwide free shipping options are sent by various shipping companies depending on where you're located and are eventually placed into your country's local postal stream. Any customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. If you're located in the US, AU or HK you're very unlikely to be charged duties due to the reasons explained above, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.  

You can find all the information about the different shipping options and delivery times per country on our Shipping & Returns page.

If you have any questions don't hesitate to contact us using the Contact button on the bottom of this page!

We offer free returns with every order. This includes that we will pay for the return shipping cost as well!

There's no specific deadline before which you have to return your order, however the band has to be in "mint", "brand new", "unworn" condition so that we can restock and re-sell the bands once they've been returned back to our warehouse.

Once your watch bands have been returned, our warehouse staff will inspect them for any signs of damage or wear/tear. If they confirm they're in "brand new", "mint", "unworn" condition they will restock your order at which point we will immediately refund your order as well as notify you that your order has been successfully returned and refunded.

Does this mean if I've touched it that it's considered "worn/damaged"? - No. You absolutely may try it on (albeit carefully) and if you find that the fit is not right or for whatever reason you don't want to keep the band then simply place it back in the box the same way it came and contact our support using the Contact button at the bottom of this page and we'll be happy to process your return.

Once you notify us that you would like a return, we will process it asap, usually within one or two business days and give you instructions on how to return your order.

After you've received your return label and shipped your package back to us all we need to do is wait for it to arrive so our warehouse staff can inspect and restock the watch band(s). 

The return delivery speed varies by country and shipping option however as we use the cheaper, often un-tracked, local sipping methods to handle the return delivery this can take from a couple weeks up to a month to arrive.

Once we've received, inspected and restocked your item(s), we will immediately refund your payment right back to the same payment method you used during checkout. You will also be notified via email at the address listed on your order when the refund has been completed.

Keep in mind, depending on your payment method, it can take up to 3 business days for the funds to be placed back on your credit card or Paypal account. However usually, it's considerably faster.

No.

You may keep it if it's still in usable condition or if it's un-salvageable then you're free to dispose of it.

However if you were to receive a defective watch band be sure to contact us using the Contact button at the bottom of this page and we will send you a replacement band immediately (usually with a more expedited shipping option).

No. Our watch bands are only available from our own web store and are not available for purchase in any retail locations for the moment.

We currently do not have an official re-seller program however please email us using the Contact button below and we'd be happy to discuss it with you!