We offer FREE worldwide shipping on all orders!

When will my order ship? - See this article in our FAQ.

Customs, Duties & Fees

Here's some helpful information on customs that we've gathered from government sources and announcements online:

USA: All US orders are shipped from warehouses within the US, thus no customs/duties apply.

EU: All EU orders are shipped from our Polish warehouse and have already been imported into the EU, thus no customs/duties apply.

Hong Kong: All Non-US orders are shipped from our Hong Kong warehouse, thus no customs/duties apply within Hong Kong.

*We can not guarantee that the above statements on customs thresholds in your country are accurate and/or up to date and therefore recommend you contact your local customs office for more information. Our worldwide free shipping options are sent by various shipping companies depending on where you're located and are eventually placed into your country's local postal stream. Any customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. If you're located in the US, AU or HK you're very unlikely to be charged duties due to the reasons explained above, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

All Longvadon watch bands and cases come with a 1-year full warranty where we'll replace your item at our expense in case of a manufacturing defect. If you were to receive a defective item, be sure to contact us immediately and we will send you a replacement asap!

How does the Buy 2 Get 1 Free discount work?
You must choose and have at least three (3) watch bands in your cart. The watch bands can be of different colors or series, for men or women. The discount will then be automatically applied during checkout. If for some reason the discount is not automatically applied, you can manually add and apply the code 3RD_STRAP_FREE in the "Gift card or Discount code" textbox at checkout.

Only one discount code applies per order.

What material is used?

The surface layer of leather used on all of our Caiman Series watch
bands is made using 100% real Top Grain crocodile embossed bovine hides. 'Top Grain' refers to the upper layer of the animal hide which has much denser fibers that are tightly "woven" together and is therefore more
durable and higher in quality as opposed to cheaper 'split', 'bonded' or even 'PU' (fake) leathers that are commonly used in cheaper bands.



The inner side of the watch band (facing your wrist) is lined with our gorgeous, ultra-soft and comfortable genuine Suede leather.

How do I use the butterfly clasp?

Here's a simple and easy to follow video tutorial on how to use the watch band including the butterfly clasp.



The Caiman & Classic Series Owner's Manual, that comes in the original box along with your watch band, also has a step-by-step guide with clear illustrations if you're still having trouble using the clasp.



What's the difference between Men's & Women's bands?

Men's and Women's watch bands differ in width, thickness and wrist size. The Men's bands are designed to be wider, thicker, longer and fitted with larger clasps than the thinner, slimmer and more feminine Women's bands.