FAQs

In short, the womens (feminine) XS and S straps are less thick and fit thinner wrists, while the mens (masculine) M and XL sizes are thicker with more padding, and fit wider wrists.

Our straps come in 4 different wrist sizes:

XS
- 72mm (short strap) + 94mm (long strap)
- Less padding (4mm at max point)

S
- 72mm (short strap) + 114mm (long strap)
- Less padding (4mm at max point)

M
- 72mm (short strap) + 124mm (long strap)
- Thicker padding (5.5mm at max point)

XL
- 92mm (short strap) + 124mm (long strap)
- Thicker padding (5.5mm at max point)

Our straps come in 4 wrist size options as described in the article above.

Besides that, they come in a range of Lug widths.

The lug width is the width of the strap on the end which connects to the watch.

From there, depending on the lug width, and in some cases wrist size option, the strap will either keep the same width through to the buckle-end, or taper down to a slimmer width. The width at the buckle-end determines the size of the clasp/buckle.

For the Apple Watch Ultra 1-2

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the larger Apple Watch 10 (46MM)

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the smaller Apple Watch 10 (42MM)

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For the larger Apple Watch Series 4-9, SE (44/45MM)

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the larger Apple Watch Series 4-9, SE (40/41MM)

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For Swatch x Omega MoonSwatch

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For Swatch x Blancpain Fifty Fathoms

22MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

So long as there are no issues with the order such as mistakes in the shipping information or an out of stock item, all orders are shipped out with DHL Express either same day when placed before noon Paris time, or if place after that, it'll ship out the next business day.

Note: DHL will only pick up orders on business days.

We offer Free Worldwide Shipping on all orders.

VAT. We are obligated to collect and remit VAT on all EU orders using the VAT rate in Your country (based on your shipping address). All VAT we collect is then remitted to your country's tax authorities via the new IOSS system.

This also means you won't be charged any surprise customs or duties in your country as these are shipped via DHL as "DDP" (Delivered Duty Paid).

Unfortunately yes. With the UK not being part of the EU single market, any order valued over £135 in the UK makes the consumer the importer of record. Requiring VAT & Duties to be paid at the point of entry. So the prices you see on our website are exclusive of VAT (20%) or duties (5% for leather Apple Watch bands).

Example Breakdown for a £152 Caiman Calf band with Deployant Clasp:

- Sale Price excluding shipping: £152

• Import VAT (paid by UK consumer at point of entry): £32.80 (20% of £152 + £12 shipping)
• Duties, based on the type of goods (paid by UK consumer at point of entry): £8.20 (5% of £164 for leather Apple Watch bands)
  
  The order value (excluding shipping) is above £135, thus customer is responsible for import VAT and duties, at the point of entry to the UK.

No. All our new handmade bands are made in Germany and ship directly from our offices in the EU, specifically from Tallinn, Estonia.

Unfortunately yes. With Norway not being part of the EU single market, any order even purchases under NOK 350 require VAT to be paid at the point of entry. So the prices you see on our website are exclusive of VAT (25%). Duties for watch straps at the time of writing (2024) is 0%.

Example Breakdown for a NOK 2,149 Caiman Calf band with Deployant Clasp:

- Sale Price excluding shipping: NOK 2,149

• Import VAT (paid by Norwegian consumer at point of entry): NOK 580 (20% of NOK 2,149 + NOK 171 shipping)
• Duties, based on the type of goods (paid by Norwegian consumer at point of entry): NOK 0 (0% for watch straps)

Every order comes with Free Returns for up to 60 days after receiving your item.

The items have to be in "mint", "brand new", "unworn" condition when returned.

Once your items have been returned, our warehouse staff will inspect them for any signs of damage or wear/tear. If they confirm they're in "brand new", "mint", "unworn" condition they will restock your order at which point we will refund your order as well as notify you that your order has been successfully returned and refunded.

Does this mean if I've touched it that it's considered "worn/damaged"? - No. You absolutely may try it on (albeit carefully) and if you find that the fit is not right or for whatever reason you don't want to keep the item then simply place it back in its packaging the same way it came and contact us and our team will be happy to process your return.

How to initiate a return:

To initiate a return please contact our customer care team by emailing us at support@longvadon.com and one of our customer care agents will take good care of you and help guide you through the return process for your specific location/country.

In case the shipment is refused or cannot be delivered:

In case the customer refuses to accept the delivery or cannot be reached for delivery and the items are returned to sender by the courier company, we will refund the order minus the cost of shipping the product to and from the customer.

Your Longvadon watch straps are guaranteed against all manufacturing defects for 3 years, starting from the date of purchase. Any part found to be defective as a result of a manufacturing defect will be replaced free of charge with an identical or equal value part, subject to availability and the customer's wishes, or alternatively fully refunded. If at any time you experience a problem with your strap which you believe to be due to a manufacturing flaw, please contact us immediately and we will process your warranty claim.

- Damage caused by normal wear and tear (for example sweat stains on the lining, patina development on aniline leathers etc.).

- Damage caused by accident, misuse or lack of care (for example dents, crushing, excessive temperatures, submerging, excess sun exposure or drying).

- Damage caused to leather or other strap parts resulting from contact with water if the item is not specifically labeled as waterproof, such as submerging the straps or showering with the straps.

Editing orders is a bit tricky from our end especially once an order has already been picked up by the courier already. But we always make sure to try and find a solution for our customers.

If you've made a mistake while placing your order, then be sure to contact us asap and we'll try to accommodate best we can!

Unfortunately we are not able to additionally charge your card or Paypal from our end for any additional items you'd like to add. That being said, you can still contact us to cancel the order in order to place a new one.

However, it's best to act fast, as if the order has already been handed over to the courier then there's nothing we can add to that shipment anymore.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code.

Please review all information closely and look for any typos. Also, try reformatting the names and addresses in your billing information (this often solves the issue).

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us using the Contact button at the bottom of this page and we'll be happy to help!

As soon as your order is placed, we send out an automatic Order Confirmation email to the email address you entered during checkout.

As your order is shipped out by our warehouse, you will receive a Shipping Confirmation email to that same email address. If for some reason, you did not receive an email, please check your spam folder and that you entered the correct email address without any typos during checkout. If you still can't find anything please contact us using the Contact button at the bottom of this page and we'll take a look at it for you!

"Unfulfilled" just means that we successfully received your order and are in the process of picking, packing and shipping it out. Once your order is shipped your order status will change to "Fulfilled."