FAQs

Our straps come in 4 different wrist sizes:

XS
- 72mm (short strap) + 94mm (long strap)
- Lighter padding (4mm down to 3mm)

S
- 72mm (short strap) + 114mm (long strap)
- Lighter padding (4mm down to 3mm)

M
- 72mm (short strap) + 124mm (long strap)
- Thicker padding (5.5mm down to 3mm)

XL
- 92mm (short strap) + 124mm (long strap)
- Thicker padding (5.5mm down to 3mm)

In short, the XS and S have lighter padding and fit smaller wrists, while M and XL have more padding and fit larger wrists.

Our straps come in 4 wrist size options as described in the article above.

Besides that, they come in a range of Lug widths.

The lug width is the width of the strap on the end which connects to the watch.

From there, depending on the lug width, and in some cases wrist size option, the strap will either keep the same width through to the buckle-end, or taper down to a slimmer width. The width at the buckle-end determines the size of the clasp/buckle.

For the Apple Watch Ultra 1-2

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the larger Apple Watch 10 (46MM)

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the smaller Apple Watch 10 (42MM)

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For the larger Apple Watch Series 4-9, SE (44/45MM)

24MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

For the larger Apple Watch Series 4-9, SE (40/41MM)

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For Swatch x Omega MoonSwatch

M & XL sizes (masculine):
20MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

XS & S sizes (feminine):
20MM strap width where it connects to the watch, tapered down to 16MM on the buckle end.
Buckle size: 16MM

For Swatch x Blancpain Fifty Fathoms

22MM strap width where it connects to the watch, tapered down to 20MM on the buckle end.
Buckle size: 20MM

It's difficult to gather all the differences in one article, however our new bands — each handmade by our leather artisans at our atelier in Germany — are in a completely different quality tier than our bands of the past. Including everything from the materials used across every part of the straps, how difficult and especially how time consuming and thus more costly they are to make.

The previous bands, although we had always emphasized on quality and carefully selected manufacturing partners, to save cost, were made in China with local leather suppliers. While our new European-made handmade bands use only some of the finest Italian and French calfskins directly out of the most historied tanneries in each country. Many of whom exist mostly to supply the most famous high-end leather goods manufacturers in the world.

Another big difference, is stitching. Our previous bands would all be machine stitched, with a polyester thread. Without extensive training, a machine stitch usually only takes seconds to complete. And although strong, simply can not hold up to the significantly more time consuming (and more aesthetic) traditional hand saddle stitch. Particularly one using an expensive natural waxed linen thread like we use. This kind of hand saddle stitch is something you'll only really see on the highest end of the luxury leather goods segment, simply because it takes so much training to master and is extremely time consuming to do for each item.

The new bands, unlike our bands of the past, are now reinforced with an ultra-thin material called Velodon. This French-made reinforcement material has a very unique fibrous weave, which creates phenomenal stretch resistance, without adding more than fractions of a millimeter of thickness. This ensures the watch bands get maximum strenght without adding any additional bulk. Famously used by the most demanding leather craftsmen, Velodon is used to give additional strength and structural integrity to leather goods, ensuring they withstand the test of time and heavy daily use.

Another big change is also the lining material. The old bands would be lined with a soft suede leather lining — and although very soft to the touch — it's not the best possible option for watch strap lining. That's because it's not as water & sweat-resistant as the far superior and significantly more expensive French Zermatt calfskin leather, used in our new bands.

Finally, our new bands, instead of using a "turned watch strap edge" as before, now use a more traditional, more durable, and often considered as the more aesthetic edge — the hand painted one. It works by sealing the layers of leather and reinforcement with a specialized edge paint whereby the edges are hand-painted, dried, sanded, hand-painted, sanded, dried... etc. This time-consuming process, repeated 3-5 times to achieve a perfect edge, reflects a commitment to durability and longevity of the strap which a "turned edge" simply can't offer.

There's endless more smaller improvements than this, however these are some of the main ones that set our new handmade bands apart from our bands of the past.

Our new handmade bands use the same custom-made Apple Watch adapters as on previous Caiman 2.0 bands to attach to your specific Apple Watch, with adapters that matches the finish of Your specific watch.

The difference between the old bands, is that we are now also offering these bands with state-of-the-art stainless steel quick-release spring bars that will allow you to attach the bands to most traditional watches, so long as the lug width (space between the watch lugs) of your strap, matches that of your watch.

For example: A 20mm wide band, such as the ones for the smaller Series 4-9, SE and Series 10 Apple Watches, would fit onto a watch with a matching 20mm lug width; a common lug width found on a lot of watches such as the Rolex Daytona, Omega Speedmaster or the popular MoonSwatch.

So long as there are no issues with the order such as mistakes in the shipping information or an out of stock item, all orders are shipped out with DHL Express either same day when placed before noon Paris time, or if place after that, it'll ship out the next business day.

Note: DHL will only pick up orders on business days.

We charge $15 for shipping on orders under $200 with complimentary delivery for all orders above $200.

Every order ships exclusively with DHL Express Worldwide using their GoGreen Plus service, taking anywhere from 1-3 business days to arrive nearly everywhere around the world, depending on your location.

To offer the best service for our customers we subsidize the shipping cost significantly. It costs on average around $37 for us in shipping to deliver your item one way, meaning another ~$37 when shipping back a return.

For this reason when it comes to exchanges we do charge for the shipping of your exchange item up to a maximum of $35.

Since all our bands are now handmade in the EU, we ship each order directly from our EU offices in Tallinn, Estonia.

VAT. We are obligated to collect and remit VAT on all EU orders using the VAT rate in Your country (based on your shipping address). All VAT we collect is then remitted to your country's tax authorities via the new IOSS system.

This also means you won't be charged any surprise customs or duties in your country as these are shipped via DHL as "DDP" (Delivered Duty Paid).

Unfortunately yes. With the UK not being part of the EU single market, any order valued over £135 in the UK makes the consumer the importer of record. Requiring VAT & Duties to be paid at the point of entry. So the prices you see on our website are exclusive of VAT (20%) or duties (5% for leather Apple Watch bands).

Example Breakdown for a £152 Caiman Calf band with Deployant Clasp:

- Sale Price excluding shipping: £152

• Import VAT (paid by UK consumer at point of entry): £32.80 (20% of £152 + £12 shipping)
• Duties, based on the type of goods (paid by UK consumer at point of entry): £8.20 (5% of £164 for leather Apple Watch bands)
  
  The order value (excluding shipping) is above £135, thus customer is responsible for import VAT and duties, at the point of entry to the UK.

No. All our new handmade bands are made in Germany and ship directly from our offices in the EU, specifically from Tallinn, Estonia.

Unfortunately yes. With Norway not being part of the EU single market, any order even purchases under NOK 350 require VAT to be paid at the point of entry. So the prices you see on our website are exclusive of VAT (25%). Duties for watch straps at the time of writing (2024) is 0%.

Example Breakdown for a NOK 2,149 Caiman Calf band with Deployant Clasp:

- Sale Price excluding shipping: NOK 2,149

• Import VAT (paid by Norwegian consumer at point of entry): NOK 580 (20% of NOK 2,149 + NOK 171 shipping)
• Duties, based on the type of goods (paid by Norwegian consumer at point of entry): NOK 0 (0% for watch straps)

All our new handmade products produced in Europe and shipped out of the EU via DHL Express, come with a pre-paid DHL return label included in the package for easy returns & exchanges.

We accept returns & exchanges for up to 60 days after receiving your item.

IMPORTANT: The watch bands need to be in "mint", "brand new", "unworn" condition for a full refund.

• No visible bending/creases on the leather.
• The buckle or clasp's "tongue" must not have been be put through the strap's holes.
• No visible scuffs or damage to the buckle, or clasp or adapters.

Otherwise we won't be able to re-stock and re-sell the items once they've been returned back to us.

Once your items have been returned, our team will inspect them and once confirmed that they're in mint/unworn condition they will restock the item and we will refund your order.


In the case of damage or signs of wear on the returned items, we'll issue a partial refund based on which parts of the returned items are no longer re-sellable.

Exchanges: If you'd like to make an exchange, please contact our customer support and they'll arrange for an exchange to be sent as soon as your original band has been returned.

To offer the best service for our customers we subsidize our shipping cost significantly. It costs on average around $37 for us in shipping to deliver your item one way, meaning another ~$37 when shipping back a return.

For this reason we do charge for the shipping of your exchange item up to a maximum of $35.

1. Contact one of our Customer Service team members at support@longvadon.com to notify of your return or exchange.

2. Securely pack the items back in the box the same way they came (or into other suitable packaging). If you don’t have the carton inserts holding the Longvadon box in place, you can use other soft filler material to ensure the box doesn’t toss around during shipping. No need to tie any ribbons around the box for the return to be accepted.

3. Re-seal the box using scotch tape.

4. Affix the return label included in your package onto to the outside of your package. Ensure the label is clearly visible. Make sure to either cover or remove any old labels or alternatively make them unreadable.

5. Drop off the package at your closest DHL ServicePoint near you. You may also contact DHL and schedule a pickup from your home, as you already have a pre-made DHL label.

Need further assistance?
If you have any questions or need further assistance, don’t hesitate to ask our Customer Service team at support@longvadon.com.

Your Longvadon watch straps are guaranteed against all manufacturing defects for 3 years, starting from the date of purchase. Any part found to be defective as a result of a manufacturing defect will be replaced free of charge with an identical or equal value part, subject to availability and the customer's wishes, or alternatively fully refunded. If at any time you experience a problem with your strap which you believe to be due to a manufacturing flaw, please contact us immediately and we will process your warranty claim.

- Damage caused by normal wear and tear (for example sweat stains on the lining, patina development on aniline leathers etc.).

- Damage caused by accident, misuse or lack of care (for example dents, crushing, excessive temperatures, submerging, excess sun exposure or drying).

- Damage caused to leather or other strap parts resulting from contact with water if the item is not specifically labeled as waterproof, such as submerging the straps or showering with the straps.

Editing orders is a bit tricky from our end especially once an order has already been picked up by the courier already. But we always make sure to try and find a solution for our customers.

If you've made a mistake while placing your order, then be sure to contact us asap and we'll try to accommodate best we can!

Unfortunately we are not able to additionally charge your card or Paypal from our end for any additional items you'd like to add. That being said, you can still contact us to cancel the order in order to place a new one.

However, it's best to act fast, as if the order has already been handed over to the courier then there's nothing we can add to that shipment anymore.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code.

Please review all information closely and look for any typos. Also, try reformatting the names and addresses in your billing information (this often solves the issue).

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us using the Contact button at the bottom of this page and we'll be happy to help!

As soon as your order is placed, we send out an automatic Order Confirmation email to the email address you entered during checkout.

As your order is shipped out by our warehouse, you will receive a Shipping Confirmation email to that same email address. If for some reason, you did not receive an email, please check your spam folder and that you entered the correct email address without any typos during checkout. If you still can't find anything please contact us using the Contact button at the bottom of this page and we'll take a look at it for you!

"Unfulfilled" just means that we successfully received your order and are in the process of picking, packing and shipping it out. Once your order is shipped your order status will change to "Fulfilled."