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| Shipping Options | Cost | Delivery Time |
|---|---|---|
 DHL Express (Tracked)
|
Free | 2-3 Business Days |
Every order comes with Free Returns (paid for by us) for up to 60 days after receiving your item.
The items have to be in "mint", "brand new", "unworn" condition when returned.
Once your items have been returned, our warehouse staff will inspect them for any signs of damage or wear/tear. If they confirm they're in "brand new", "mint" condition they will restock your order at which point we will refund your order as well as notify you that your order has been successfully returned and refunded.
Does this mean if I've touched it that it's considered "worn/damaged"? - No. You absolutely may try it on (albeit carefully) and if you find that the fit is not right or for whatever reason you don't want to keep the item then simply place it back in its packaging the same way it came and contact us and our team will be happy to process your return.
How to initiate a return:
To initiate a return please contact our customer care team by emailing us at support@longvadon.com and one of our customer care agents will take good care of you and help guide you through the return process for your specific location/country.
Exchanges:
If you'd like to exchange your item, the return shipping will be covered by us, however you'll need to cover the shipping costs of re-sending you the replacement (up to a maximum of $35).
Your Longvadon watch straps are guaranteed against all manufacturing defects for 3 years, starting from the date of purchase.
Any part found to be defective as a result of a manufacturing defect will be replaced free of charge with an identical or equal value part, subject to availability and the customer's wishes, or alternatively fully refunded.
If at any time you experience a problem with your strap which you believe to be due to a manufacturing flaw, please contact us immediately and we will process your warranty claim.
